The Personal Side of Bias, Prejudice, and Oppression

The first incidence that I experienced with able-ism was when I got my first job working at McDonalds. I was 17 years old and I worked the front cash register.  One day a young man approached the front counter to place an order.  But he stood there at the counter and didn’t say anything. So in an aggravated manner, I asked him how I could help him. So he took a napkin and wrote on it, “I’m deaf”. I was speechless. I immediately changed my tone and attitude with him, which I shouldn’t have had in the first place. Until this very day I cannot begin to explain the disappointment that I felt within myself. I felt horrible after I read what he had written on that napkin. There were so many question flowing through my mind, but one important one was “how did he feel?” Looking at him I was unable to tell that he had a challenge with hearing. This is the very reason why we should not judge individuals because of their outer appearance. 

This specific bias diminishes equity by lessening the opportunities for individuals of able-ism to receive non-bias services. It was unfair for me to be inconsiderate of him taking his time to place his order. I felt compelled to apologize to him although that wasn’t enough.  My customer service that day was horrible and I probably should have been fired.  I believe that attitude determines your aptitude. Greater equity for equity would have been provided if I would have had patient without assumptions.  From that day forward, I tried to display the best possible customer service that I could. I kept a positive attitude and patience allowing the customer to take their time because I never wanted to experience that incident again.