Disagreements and Conflicts

In the field of early childhood care and education, teachers, parents, and administrators play an integral part in the holistic success of the children we service. But sometimes the influential individuals that are a part of this web of supporters do not agree. I was currently the mediator for a situation that happened between a teacher and a parent. To make a long story short, the child broke out with an unidentified rash, so the teacher approached the parent, questioning her about his condition. The teacher then proceeded to bring the child inside of the building, away from the other children. The parent was offended by her child being isolated. The parent went to the assistant director requesting that her child be taken out of that teachers’ classroom. When the incidence was bought to my attention, I took a minute to reflect on the situation. I wanted to think about the intentions of the teacher and the feelings of the parents. I took the opportunity to talk to both the teacher and the parent. And then we took the opportunity to meet together to dispel the friction and tension between the two that had developed. Two strategies that I have learned about is the Platinum Rule and Active Listening. The Platinum Rule allowed me to get them both involved in considering the perspectives of the other person. This broke the ice for them to begin talking about how their relationship was before this situation happened. Then, I was able to incorporate the process of active listening to successful get the two women to effectively communicate and eventually apologize for the confusion and give each other hugs. The parent actually bought lunch for the teachers the next day.

                The Pre-K Master Teacher that works alongside myself is an individual that I have sought input and advice on several instances. I consider her an extremely effective communicator. I asked her how she learned to be a more effective communicator as it relates to conflict resolution skills. Her response to me was, “I learned how to become an effective communicator by going through countless conflicts that I had to find resolutions to.” This statement was so profound. I completely agree that one way to become an effective communicator is to go through the process of communicating over and over again, finding ways to be a neutral entity, and compromising for the better good.