In the field of early childhood care and education,
teachers, parents, and administrators play an integral part in the holistic
success of the children we service. But sometimes the influential individuals
that are a part of this web of supporters do not agree. I was currently the
mediator for a situation that happened between a teacher and a parent. To make
a long story short, the child broke out with an unidentified rash, so the
teacher approached the parent, questioning her about his condition. The teacher
then proceeded to bring the child inside of the building, away from the other
children. The parent was offended by her child being isolated. The parent went
to the assistant director requesting that her child be taken out of that
teachers’ classroom. When the incidence was bought to my attention, I took a
minute to reflect on the situation. I wanted to think about the intentions of
the teacher and the feelings of the parents. I took the opportunity to talk to both
the teacher and the parent. And then we took the opportunity to meet together
to dispel the friction and tension between the two that had developed. Two
strategies that I have learned about is the Platinum Rule and Active Listening.
The Platinum Rule allowed me to get them both involved in considering the
perspectives of the other person. This broke the ice for them to begin talking
about how their relationship was before this situation happened. Then, I was
able to incorporate the process of active listening to successful get the two
women to effectively communicate and eventually apologize for the confusion and
give each other hugs. The parent actually bought lunch for the teachers the next
day.
The
Pre-K Master Teacher that works alongside myself is an individual that I have
sought input and advice on several instances. I consider her an extremely
effective communicator. I asked her how she learned to be a more effective
communicator as it relates to conflict resolution skills. Her response to me was,
“I learned how to become an effective communicator by going through countless
conflicts that I had to find resolutions to.” This statement was so profound. I
completely agree that one way to become an effective communicator is to go
through the process of communicating over and over again, finding ways to be a
neutral entity, and compromising for the better good.